Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep support responsive.

Account registration dataPayment transaction recordsDevice and session logsSupport ticket historyCookie preferences
Explore the Lobby Read FAQ
990 bd How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you need to update account details, request a copy of the information we hold or ask for deletion after closing your account, three paths get you to the privacy team. Live chat during Bangladesh evening hours connects you fastest for account corrections. Email works when you want to attach a document or spell out a multi-step request. The account-settings privacy panel inside the lobby lets you toggle marketing preferences and download a summary of recent transactions without waiting for a reply.

Team online

Live Chat

Open the chat bubble in the lower right corner of the lobby during evening hours Bangladesh time and say you need help with account data or privacy settings; the agent will escalate to the privacy team if the request goes beyond standard support scope.

Email Support

Send your account number and a clear description of what you want changed, reviewed or deleted to the support address listed in your account dashboard; responses typically land within one business day for straightforward requests.

Account Privacy Panel

Log in, tap your profile icon, choose Privacy Settings and you will see toggles for marketing messages, a button to download your transaction history and a form to submit a data-access or deletion request directly from the panel.

DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account credentials and payment details in transit and at rest, log access to sensitive records for audit trails, limit internal access to the teams that need it for account operations and run regular security reviews to catch configuration gaps. Cookies let us keep you logged in across pages and remember your preferred language and game filters; session cookies expire when you close the tab, preference cookies last up to a year. You control cookie acceptance in your browser or device settings — blocking them will log you out after each session but will not stop you from browsing the game lobby or reading support articles.

Encryption Standards We use TLS encryption for all data moving between your device and our servers, and we encrypt stored credentials and payment tokens with industry-standard algorithms so account details are not readable if a database snapshot is accessed improperly.
Cookie Management Session cookies keep you logged in while you switch between the sportsbook and slot lobbies; preference cookies remember your language and layout choices. Both types can be cleared or blocked in your browser settings without losing access to game pages.
Data Retention Limits Active account data stays accessible while you use the platform; transaction logs are archived for the period Bangladesh financial regulations require. After you close your account we anonymise records within thirty days unless a dispute or regulatory query requires temporary retention.
Access and Correction Rights You can request a copy of the personal data we hold, ask us to correct outdated details or submit a deletion request through the privacy panel in account settings or by contacting support with your account number and the specific change you need.

Privacy Policy Questions

We collect your mobile number, email, chosen password and the payment method details you enter — typically your bKash, Nagad or Rocket account number — plus device type, IP address and browser data your device shares automatically when you visit the site.

Active account data stays accessible while your account is open. Transaction logs are archived for the retention period Bangladesh financial regulations require, usually several years. After you close your account we anonymise or delete personal fields within thirty days unless a legal or dispute process requires longer retention.

Yes. Log into your account, open the privacy panel under profile settings and click Request Data Copy. We will generate a file with your registration details, transaction history and support tickets, typically ready within two business days, and send a download link to your registered email.

We share payment information only with the processor handling your bKash, Nagad or Rocket transfer and with game-provider partners to the extent needed to open a session under your account. We do not sell your data to advertisers or unrelated third parties.

Contact support via live chat or email with your account number and state that you want your account closed and data deleted. We will close the account immediately, anonymise transaction records required by regulation and remove other personal fields within thirty days.

We use session cookies to keep you logged in across pages and preference cookies to remember language and layout choices. You can block or clear cookies in your browser settings; blocking them will log you out after each session but will not prevent you from browsing game lobbies or reading help articles.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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